CRM Privacy Policy

1. Introduction

This Privacy Policy explains how SJC CRM collects, uses, and protects information when users access or use the application.
By using this application, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information from users of the application:

     a) Personal Information

      When users create or access an account in the application, we may collect personal details such as:
          * Name
          * Phone number
          * Email address

     b) Device Information

      We may collect certain information automatically from the device used to access the application, including:
          * Device ID
          * Device model
          * Operating system version
          * Application version

     c) Location Information

      The application may collect device location data to enable employee field tracking, attendance monitoring, and operational management.

     d) Call Log Information

      The application may access call log information for monitoring work-related communication between employees and customers.

     e) Files, Documents, and Images

      Users may upload images, files, or documents related to customer records. These files are stored securely and used only for business operations.

3. How We Use the Information

The collected information is used for the following purposes:
          * Managing customer relationship records
          * Monitoring employee work activities
          * Field employee tracking
          * Generating operational reports and analytics
          * Improving application performance and functionality
          * Maintaining internal company records

4. Data Sharing and Disclosure

We do not sell, trade, or rent users’ personal information to third parties. Information may be shared only in the following circumstances:
          * With authorized company administrators and management
          * With service providers who support application operations
          * When required by law, regulation, or legal process

5. Data Security

We implement appropriate technical and organizational security measures to protect user information from unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

User information will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and regulations.

7. Location Permission

The CRM application may collect device location data to enable employee field tracking, attendance monitoring, and operational management. Location information may also be collected during customer visits to verify and record the location of field investigations, service visits, or customer meetings.
Field representatives may perform check-in and check-out actions during customer visits. While these actions may be recorded from different locations, customer location information is collected to accurately document the customer's location and maintain records of field activities.
This location data is used only for operational purposes such as service verification, activity reporting, attendance monitoring, and improving service quality and operational efficiency.

8. Call Log Permission

The application may access call log information to help employees track and manage work-related calls with customers. This information is used only for internal CRM purposes such as customer communication tracking and service management. Call log data is not shared with third parties and is used strictly for business operations.

9. Children's Privacy

The SJC CRM application is designed for business use and is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Account Deletion and Data Removal

Users can request account deletion through the mobile application. Once the request is submitted, the account will be deactivated and associated personal data will be removed from active systems, except where retention is required for legal or regulatory purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted within the application or through an updated policy link.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: [info@jayanathanchits.com]
Company: Sree Jayanathan Chits P Ltd